1. Who we are
Revive ("we", "us") provides AI-assisted email marketing software for healthcare and wellness practices ("Clinics"). Clinics are the controllers of their patient data; Revive processes that data on their behalf and under their instructions.
2. Data we process
- Account data: name, email, clinic name and login credentials of Clinic users.
- Patient data uploaded by Clinics: names, contact details, service history, visit dates and spend, used solely to generate and deliver the Clinic's communications.
- Engagement data: email delivery, open, click and unsubscribe events, used for reporting to the Clinic.
- Website data: information you submit through our forms (for example plan reservations and contact messages).
3. How we use data
We use data to operate the service: generating personalized emails, sending them through our email infrastructure partner, tracking engagement, and showing Clinics their results. We do not sell personal data. We do not use patient data to train AI models.
4. AI processing
Email content is generated using large language model APIs. Only the minimum fields needed for personalization are sent for generation, and outputs are stored in the Clinic's account for their review and records.
5. Consent and unsubscribes
Clinics are responsible for obtaining marketing consent from their patients. Revive tracks consent status, excludes patients without confirmed consent by default, and processes unsubscribe requests automatically and permanently.
6. Data retention and deletion
Patient records archived by a Clinic remain counted and stored for 30 days for billing integrity, then are eligible for permanent deletion on request. Clinics may request full export or deletion of their data at any time.
7. Security
Data is protected with encrypted transport, hashed credentials, access controls and least-privilege processing. No method of storage is perfectly secure, and we work continuously to protect the data entrusted to us.
8. Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete or restrict processing of your personal data. Patients should direct requests to their Clinic; we support Clinics in fulfilling them. You can also reach us via the contact page or email hello@ninexrevive.com.